At North Hide London, customer satisfaction is our top priority. If you are not completely satisfied with your purchase, we are here to help with hassle-free returns and exchanges.
1. Return Eligibility
To be eligible for a return or exchange:
- Return requests must be submitted within 14 days of receiving your package.
- The item must be unused, unworn, unwashed, and in the same condition as received.
- All original tags, packaging, and labels must be intact.
2. Non-Returnable Items
- Custom-made or personalized leather jackets and garments.
- Final sale or clearance items (unless defective or damaged upon arrival).
3. How to Initiate a Return
- Contact our support team at ziaur1941@gmail.com with your Order ID and the reason for the return.
- Our customer service team will verify your request and provide return shipping instructions and address details.
- Pack the item securely and ship it back using a tracked courier service.
4. Refunds & Processing Time
- Once your returned item is received and inspected, we will send you an email notification confirming receipt.
- If approved, your refund will be processed back to your original payment method within 5–7 business days.
- Note: Original shipping fees are non-refundable unless the return is due to a damaged or incorrect item delivered by us.
5. Exchanges & Damaged Items
If you received a damaged item or require a different size, please email us immediately at ziaur1941@gmail.com with photos of the issue, and we will dispatch a replacement promptly.